Totaalleverancier voor grootformaat printoplossingen
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An investment in print technology should deliver worry-free results. That’s why Dimix communicates clearly about what is covered under the standard factory warranty and which costs are charged on a time-and-materials basis. This way, you know exactly where you stand in advance.
Standard factory warranty = parts Labor & travel charged separately Extendable via service agreement 
All equipment purchased from Dimix comes with a standard factory warranty (duration and conditions depend on the brand). In most cases, this warranty is limited to the replacement of defective parts under normal use and proper maintenance. For some printers, print heads are included in the factory warranty; for others, print heads are excluded.
Labor and travel costs related to replacing these parts are generally not included in the standard factory warranty and are invoiced on a time-and-materials basis, unless you have taken out an additional service agreement.
Replacement of defective parts that the manufacturer accepts as a warranty claim.
We perform fast troubleshooting to identify the cause and limit downtime.
We manage the process with the manufacturer and ensure correct execution.
Please note: the standard factory warranty usually does not include labor time, travel/onsite call-out costs, or preventive maintenance visits.
These costs can be fully or partially covered through an On-Site or All-In service agreement, depending on the machine type and your production intensity.
You report the issue to Service (email/phone/portal) We perform a quick remote check where possible If needed, we schedule an on-site intervention Warranty parts are replaced after manufacturer approval Labor and travel are charged separately without an agreement Back to stable production as quickly as possible — with minimal downtime.
Want labor, travel, and preventive maintenance covered as well? Then you can choose a tailored service agreement. This boosts uptime and prevents unexpected intervention costs.
Includes travel & labor for interventions and maintenance (parts outside warranty not included).
Includes travel, labor, and parts (print heads usually excluded).
Extended remote support and faster follow-up for malfunctions.
